Refund policy

Return & Refund Policy
At Iron Cowboy, every single item is custom-made to order especially for you. Because we do not keep pre-printed inventory or mass-produce our items, we are unable to accept returns, reflections, or exchanges if you order the wrong size, color, or simply change your mind. 
Please carefully review our sizing charts and product descriptions before finalizing your purchase.

🛡️ Damaged, Defective, or Incorrect Items
We want you to love your order! If there is a manufacturing issue with your item, we will fix it immediately. Please inspect your order upon receipt and contact us within 7 days of delivery if the item is:
  • Misprinted or structurally defective.
  • Damaged during transit.
  • The wrong size or item compared to what you ordered.
📋 How to Request a Replacement or Refund
If your item arrives damaged or defective, do not mail the item back. Instead, follow these simple steps: 
  1. Email our customer care team at ironcowboysupport@gmail.com within 7 days of delivery.
  2. Include your Order Number in the subject line.
  3. Attach clear photos or a brief video showing the specific defect or damage alongside the product tag.
  4. Once our quality assurance team reviews and verifies the issue, we will gladly arrange a brand-new replacement or issue a full refund to your original payment method at no cost to you.
Please note: Unauthorized returns sent back to our corporate or shipping addresses without prior email approval cannot be accepted or processed. 
🛑 Order Cancellations
Because our fulfillment system is highly automated to ensure fast delivery, orders enter production immediately. You may request a full cancellation within 2 hours of placing your order by emailing ironcowboysupport@gmail.com. Once production begins, the order can no longer be canceled or modified.

📍 Insufficient or Incorrect Shipping Addresses
Please double-check your shipping details at checkout. If a package is returned to our facility by the courier due to an inaccurate address, missing apartment number, or failure to claim the package, you will be responsible for the calculated shipping costs to re-send the item to your corrected address.