Shipping policy
Shipping & Delivery Policy
Thank you for shopping at Iron Cowboy! Every single item on our storefront is custom-made to order. This means we print, cut, and sew your items fresh when you buy them, rather than pulling them off a dusty warehouse shelf.
Because of this personalized print-on-demand process, your total delivery timeline is split into two phases: Production Time and Shipping Time.
⏱️ Phase 1: Production Time (Before It Ships)
Before your package leaves our facility, it goes through our specialized custom printing and quality-control pipeline:
- Average Production Window: 3 to 7 business days.
- During peak seasonal holidays, custom production may take up to 8 business days.
- As soon as your piece passes inspection, it is packaged up and handed off to our courier network.
📦 Phase 2: Estimated Shipping Times (In Transit)
Once your order leaves the production floor, transit windows vary based on your location and the product's origin hub.
| Destination | Delivery Method | Estimated Shipping Time |
|---|---|---|
| United States | Domestic Express / Premium Special Line | 5 – 10 business days |
| International | Global Standard Line | 10 – 17 business days |
Please note: These timeframes are estimates provided by our couriers, not guarantees. This window does not include custom manufacturing timelines.
🗺️ Worldwide Tracking Provided
We want you to follow your custom apparel every step of the way! Within 24 hours of your item completing production, you will automatically receive an email containing a tracking number along with a direct tracking link. It can take 24–48 hours for tracking portals to update live logistics milestones.
🛃 Customs, Duties, and Taxes
- For US Customers: All custom orders delivered within the United States include prepaid customs clearance. You will never receive a surprise import fee or tax bill upon delivery.
- For Non-US Customers: International shipments are generally delivered free of import fees. However, local governments vary; any unexpected local customs duties, clearance fees, or import VAT are the responsibility of the recipient.
📍 Missed Deliveries & Inaccurate Addresses
Please verify your address at checkout. We auto-process orders quickly and cannot alter text blocks after 2 hours. If a package is marked undeliverable due to an inaccurate street suffix, omitted apartment number, or failure to collect from a local post locker, the customer is responsible for secondary shipping costs to re-route the replacement.